Contact Us

Thank you for visiting Selvynne.

We are committed to making your shopping experience as convenient and straightforward as possible. Clear communication and accessible customer support are important parts of the service we provide.

Whether you need information about pet supplies, assistance choosing suitable accessories, details about an existing order, or help with a return or refund request, our team is here to help.

We welcome questions regarding product features, order placement, payment arrangements, delivery information, and other matters associated with shopping at Selvynne.

For order-related requests, please provide your Order ID and the email address used when placing your order. These details allow us to identify the correct transaction and handle your inquiry more efficiently.

Customer Support Services

Our customer care team is available to assist customers with general questions and requests throughout their shopping experience.

Customer Support Email:
service@selvynne.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (ET)

Estimated Response Time:
We generally aim to reply within 1–2 business days.

Response times may differ depending on inquiry volume, the complexity of the matter, and whether further details are required to investigate your request.

When contacting us, please describe your question clearly and include any relevant product or order information. This will help us provide more useful assistance.

Telephone Contact

For customers who prefer telephone communication, we also provide a phone contact option for general product and order inquiries.

Customer Service Phone:
+86 21 50833588

Telephone assistance is generally available during our regular customer service hours.

Please be aware that international telephone calls may incur additional charges depending on your carrier, location, and calling arrangements.

For faster assistance with an existing purchase, we recommend having your Order ID ready before contacting our team.

What Our Team Can Assist With

Customers are welcome to reach out to us regarding a range of store-related questions, including:

  • General information about pet supplies, pet accessories, and everyday pet care products.

  • Product measurements, materials, colors, and design variations.

  • Product features, intended applications, and usage instructions.

  • Product suitability for different pet sizes and everyday needs.

  • Questions about product availability and current selections.

  • Help understanding product descriptions and purchasing options.

  • Order placement, confirmation, and transaction information.

  • Shipping methods, estimated delivery periods, and tracking updates.

  • Payment arrangements and billing-related concerns.

  • Requests concerning order modifications or cancellations.

  • Return conditions, return procedures, and refund inquiries.

  • Reports involving damaged, defective, missing, or incorrectly delivered merchandise.

  • Questions about Selvynne, our services, and store policies.

If the information available on our website does not fully address your concern, our customer support team will be happy to assist.

Return and Refund Assistance

If you intend to return an item, please contact us before arranging shipment.

Our team will review your request and explain the relevant return process, including the designated return destination and any applicable shipping requirements.

Please wait for confirmation and return instructions from our customer service team before sending merchandise back.

The authorized return address may differ from the company's registered business address.

All return and refund requests are handled according to the conditions outlined in our Return & Refund Policy, together with applicable consumer protection regulations.

About Selvynne

Selvynne is an online shopping destination specializing in pet supplies, pet accessories, and practical products for everyday pet care.

We bring together a selection of items intended to support different aspects of pet ownership, from daily routines and play activities to household convenience and pet comfort.

We understand that every pet has individual needs and preferences. Our aim is to make it easier for customers to explore available products, review relevant specifications, and find options that suit their circumstances.

We place importance on accessible product information, understandable shopping policies, and helpful communication.

Whether you are browsing our collections, checking an order, or seeking assistance after receiving a purchase, we strive to make the process as clear and convenient as possible.

Business Details

Selvynne is operated by Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd.

Brand Name:
Selvynne

Company Name:
Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd.

Business Address:
Southwest Area, 3rd Floor, No. 2123 Pudong Avenue, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.

The business address is listed for company identification and official correspondence purposes.

Please note that this address should not be treated as the default destination for merchandise returns.

If you need to send an item back, please contact our support team first to receive the correct return location and the necessary shipping instructions.

Official Contact Details

For easy reference, you can find our customer service information below.

Customer Support Email:
service@selvynne.com

Customer Service Phone:
+86 21 50833588

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (ET)

Typical Response Time:
1–2 business days

For questions about an existing order, please include your Order ID and checkout email address in your message.

Providing accurate order information helps us review your request and offer relevant assistance.

Thank you for choosing Selvynne. We appreciate your interest in our store and look forward to providing helpful support throughout your shopping experience.