Terms of Purchase

Effective Date: October 2026

Thank you for shopping with Selvynne.

These Terms of Purchase explain the conditions that apply when placing an order through selvynne.com, an online store featuring pet supplies, animal care accessories, and practical products for everyday pet ownership.

Before completing your purchase, we encourage you to review these Terms together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

By submitting an order through our website, you acknowledge that you have had the opportunity to review the applicable purchasing conditions and policies presented during checkout.

Nothing in these Terms is intended to waive, reduce, or exclude any consumer protection rights that cannot legally be restricted under applicable law.

1. About Selvynne and Our Business

Selvynne is an online retail store operated by Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd.

Our store offers a selection of pet supplies, animal accessories, everyday care products, and practical items intended to support different aspects of pet ownership.

Our business activities include maintaining product listings, managing customer purchases, coordinating payment processing, arranging order fulfillment, and providing assistance with shopping-related inquiries.

Official company information and customer service contact details are provided in Section 16 of this document.

2. Product Information and Specifications

We aim to provide customers with useful and understandable information about the pet supplies and accessories available through Selvynne.

Before purchasing, customers should carefully review the relevant product page, including applicable details such as:

• Product dimensions, weight, and available sizes.

• Materials, construction, and surface characteristics.

• Available colors, patterns, and design variations.

• Product features and intended applications.

• Included accessories, attachments, and components.

• Compatibility and suitability information, where relevant.

• Assembly, cleaning, maintenance, and care instructions.

• Any product-specific warnings or usage recommendations.

Product Appearance

Product photographs are provided to illustrate the general appearance and characteristics of the merchandise.

Minor visual differences may occur due to lighting, photography conditions, image processing, or individual screen settings.

Such differences do not authorize the delivery of merchandise that is materially inconsistent with its published description.

Product Suitability

Customers should consider their pet's size, individual needs, activity level, and intended use when selecting pet supplies.

For example, toys, feeding accessories, grooming products, and other pet-related items may have different dimensions, material characteristics, size recommendations, and usage requirements.

Please review the relevant specifications before placing an order.

If important product information is unclear or unavailable, contact us at service@selvynne.com before completing your purchase.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please refer to Section 10 for assistance.

3. Customer Details and Checkout Accuracy

To help us process orders and arrange successful delivery, customers are expected to provide accurate, complete, and current information during checkout.

This may include shipping details, billing information, contact information, and payment-related details.

Before submitting an order, please verify:

• The selected products and product variations.

• The quantity, size, color, and other specifications.

• The recipient's full name and delivery address.

• Your email address and contact telephone number.

• The selected shipping method and estimated delivery period.

• The final purchase amount, including shipping charges and applicable taxes.

Correcting Order Information

If you discover an error after placing your order, please notify our customer service team as soon as possible.

Email: service@selvynne.com

Please provide your order number and explain the information that needs to be corrected.

We will review the current order status and determine whether the requested update can still be made.

Please understand that changes may no longer be possible after warehouse preparation, packaging, fulfillment, or shipment has begun.

4. Order Confirmation, Review, and Acceptance

After completing checkout, customers will generally receive an order acknowledgment at the email address provided during purchase.

This acknowledgment confirms that the order information has been submitted. It does not necessarily indicate that all verification procedures have been completed or that the merchandise has already been dispatched.

To support accurate transactions and secure order processing, Selvynne may review submitted purchases before fulfillment.

An order may be temporarily held, declined, or cancelled where reasonably necessary due to circumstances such as:

• Insufficient inventory or unavailable products.

• Payment authorization problems.

• Missing, inaccurate, or inconsistent customer information.

• Suspected fraudulent activity or unauthorized transactions.

• Significant errors involving product information or pricing.

• Technical problems affecting the checkout or order processing system.

Where appropriate, we may contact the customer to request additional information or explain the available options.

Refunds for Store-Initiated Cancellations

If Selvynne cancels an order after payment has been collected, any applicable refund will be returned to the original payment method within 5–10 business days following cancellation.

Additional time may be required by the customer's bank, card issuer, or payment provider before the funds become available.

5. Payment Conditions and Transaction Security

Successful payment authorization is generally required before an order can proceed to fulfillment.

The payment options available for a particular purchase will be displayed during checkout.

By completing a transaction, customers confirm that:

• They are authorized to use the selected payment method.

• The billing information provided is accurate.

• They agree to pay the total amount displayed before submitting the order.

Payment Processing

Transactions may be processed through independent third-party payment providers.

Where payment credentials are collected and handled directly by these providers, Selvynne does not retain complete payment card numbers, card security codes, or full payment authentication credentials in its own systems.

If a transaction cannot be authorized or verified, order processing may be suspended until the issue has been reviewed.

For security reasons, customers should never send complete payment card information, CVV codes, passwords, or payment verification codes through ordinary customer service emails.

6. Product Prices, Discounts, and Promotional Conditions

The prices displayed on our website apply to the corresponding products and available variations, subject to any applicable promotional conditions.

Customers should review the complete order amount before confirming payment.

The final checkout total may consist of:

• Product prices.

• Applicable promotional discounts.

• Shipping and delivery charges.

• Sales taxes or other charges disclosed before payment.

Shipping fees for eligible United States orders described in these Terms are expressed in US dollars (USD).

Please confirm the currency displayed at checkout before completing your purchase.

Promotional Offers

Selvynne may periodically introduce promotional pricing, discount codes, and special purchasing offers.

Depending on the promotion, eligibility may be subject to:

• Minimum merchandise purchase amounts.

• Specific product or order requirements.

• Defined promotional periods.

• Quantity restrictions.

• Maximum redemption limits.

Unless an offer expressly states otherwise, promotional discounts cannot be combined with other promotional offers.

Changes to product prices and promotional conditions generally apply to future purchases.

If a material pricing error affects an order that has already been submitted, we will contact the customer and explain the available options. We will not apply an increased purchase price without the customer's agreement.

7. Shipping and Delivery Conditions

7.1 Order Preparation

After payment confirmation, orders are generally prepared for dispatch within 1–3 business days.

This period covers order verification, inventory review, packaging, and coordination with our fulfillment partners.

Order preparation time is separate from the estimated transportation period.

Business days exclude weekends and applicable public holidays.

During public holidays, major promotional events, or periods of unusually high order volume, preparation may occasionally require additional time.

If an issue significantly affects order preparation, we may contact the customer using the information provided during checkout.

7.2 United States Shipping Methods and Fees

For eligible orders delivered within the United States, the following shipping arrangements apply:

Shipping Method	Cost	Order Requirement	Estimated Transit
Standard Shipping	$3.99 USD	Discounted merchandise subtotal of $0.00–$39.96	7–15 business days
Free Standard Shipping	FREE	Discounted merchandise subtotal of $39.97 or more	7–15 business days
Express Delivery	$6.99 USD	Eligible orders and destinations	7–10 business days

All estimated transit periods begin after the order has been dispatched.

Free Shipping Eligibility

Free standard shipping is available on eligible United States orders when the merchandise subtotal reaches $39.97 USD after applicable discounts.

The qualifying merchandise subtotal excludes shipping charges and taxes.

For example, if a promotional discount reduces the merchandise subtotal below $39.97, the regular standard shipping charge of $3.99 will apply.

Free standard shipping does not include Express Delivery.

Express Delivery

Express Delivery may be offered for selected orders and destinations at a charge of $6.99 USD.

Where available, the estimated transit period is 7–10 business days after dispatch.

Express shipping availability and applicable charges will be displayed during checkout.

Express Delivery does not guarantee arrival on a particular calendar date.

The normal 1–3 business day order preparation period remains separate from the estimated transportation period.

Customers should confirm their selected shipping service and applicable charges before submitting payment.

If shipping information shown during checkout appears inconsistent with our published conditions, please contact us before completing the purchase.

7.3 Fulfillment and Dispatch Locations

Selvynne may work with fulfillment facilities, warehouse partners, shipping carriers, and independent logistics providers to prepare and deliver customer orders.

The dispatch origin may vary depending on inventory availability, the selected merchandise, the delivery destination, and our fulfillment arrangements.

Unless a particular dispatch location has been expressly confirmed for an order, we cannot guarantee shipment from a specific warehouse.

Orders containing several products may occasionally be dispatched in separate packages, with different tracking references and arrival dates.

7.4 Tracking and Estimated Delivery

After dispatch, we will generally send a shipping confirmation email once tracking details become available.

The confirmation may contain the tracking number, carrier information, and an available tracking link.

Please allow several business days for the first tracking updates to appear in the carrier's system.

Delivery estimates begin after dispatch.

Actual arrival times may be affected by transportation disruptions, carrier schedules, adverse weather, public holidays, destination restrictions, or customs procedures where applicable.

7.5 Delivery Delays and Missing Shipments

If an order exceeds its estimated delivery period, tracking information remains unchanged for an unusually long time, or you believe a package may have been lost, please contact:

service@selvynne.com

Include your order number and available tracking information.

We will review the shipment records and contact the relevant carrier or logistics provider where appropriate.

For confirmed lost shipments or other qualifying delivery problems, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable requirements.

A tracking status marked as "Delivered" does not automatically prevent further investigation when a customer reports that the package has not been received.

7.6 Address Accuracy and Customs Charges

Customers are responsible for reviewing their delivery address before submitting an order.

If an address error is discovered, please contact our team immediately so that we can determine whether a correction is still possible.

Where incorrect or incomplete delivery information supplied by the customer causes an unsuccessful shipment, additional reshipping charges may apply.

Any applicable costs will be explained before a reshipment is arranged.

For international orders, where supported, customs duties, import taxes, or clearance charges may apply unless these costs have been expressly included in the purchase price or disclosed during checkout.

Additional shipping details are available in our Shipping Policy.

8. Changes to Submitted Orders

If you need to modify an existing purchase, please contact our customer service team as soon as possible.

Email: service@selvynne.com

Please include:

• Your order number.

• The email address used during checkout.

• A clear explanation of the requested change.

Depending on the fulfillment status, we may be able to assist with adjustments involving product variations, quantities, recipient details, or delivery information.

However, order preparation may begin shortly after payment confirmation.

Once picking, packaging, fulfillment, or shipment has started, requested modifications may no longer be possible.

If a requested adjustment involves an additional charge, we will explain the amount and obtain the customer's agreement before collecting additional payment.

9. Order Cancellation

Customers who no longer wish to proceed with a purchase should contact Selvynne as soon as possible.

Our team will review the current order status and make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins.

Cancellation cannot be guaranteed once warehouse picking, packaging, fulfillment, or shipment is underway.

Approved Cancellation Requests

If cancellation is approved after payment has been collected, the applicable refund will be issued to the original payment method within 5–10 business days following cancellation approval.

Orders Already Dispatched

When an order has already been shipped, customers may submit a return request after delivery in accordance with our Return & Refund Policy and applicable consumer protection rights.

10. Returns, Exchanges, and Refunds

10.1 Our 180-Day Return Guarantee

Selvynne offers a 180-Day Return Guarantee for eligible purchases.

Customers may submit a return request within 180 calendar days from the date of delivery, subject to the conditions of our published return policy.

This extended return period is intended to provide customers with additional flexibility when purchasing pet supplies and everyday animal care accessories.

For voluntary returns resulting from a change of mind, products should generally satisfy the following requirements:

• Merchandise remains unused and in its original condition.

• All originally supplied accessories and components are included.

• The product has not been altered or damaged after delivery.

• Original packaging is included where available or required by the published return conditions.

Products that have been used, modified, damaged after delivery, or returned with missing components may not qualify for voluntary change-of-mind returns.

Any additional product-specific restrictions should be disclosed before purchase.

These conditions do not automatically exclude claims involving merchandise received damaged, defective, incomplete, incorrect, or materially different from its advertised description.

10.2 Submitting a Return Request

To request a return, please contact:

service@selvynne.com

Provide the following details:

• Your order number.

• The email address associated with the purchase.

• The product name.

• The reason for requesting a return.

• Relevant photographs or videos, where appropriate.

Our customer support team will review your request and provide the applicable instructions.

Please wait for return authorization before sending merchandise back.

Do not send products to our business address unless our customer service team has specifically confirmed it as an authorized return destination.

10.3 Return Transportation Costs

The 180-Day Return Guarantee does not automatically provide complimentary return shipping for every request.

For eligible voluntary returns resulting from a change of mind, customers are generally responsible for return transportation costs.

Original outbound shipping charges may not be refundable unless required by applicable law or otherwise approved by Selvynne.

However, if a product is confirmed to be defective, damaged during transportation, incorrect, incomplete, or materially inconsistent with its published description, we will provide an appropriate resolution without additional cost to the customer.

Where a physical return is necessary to address a confirmed issue, we will arrange return shipping at our expense or provide instructions for reimbursement of an agreed return-shipping charge.

Please contact our support team before purchasing return postage.

10.4 Refund Methods and Processing Periods

Approved refunds are generally returned to the original payment method.

The processing period depends on the nature of the request.

Returns Requiring Product Inspection

Refunds will be processed within 5–10 business days after the returned item has been received and inspected.

Approved Refunds Without a Return

Refunds will be processed within 5–10 business days following approval.

Approved Order Cancellations

Refunds will be processed within 5–10 business days after cancellation approval.

Banks, card issuers, and payment providers may require additional time before the refunded amount appears in the customer's account.

For complete eligibility requirements and return instructions, please consult our Return & Refund Policy.

Nothing in this section limits mandatory consumer rights under applicable law.

11. Inventory and Product Availability

All merchandise and available product variations are subject to inventory availability.

Although we make reasonable efforts to maintain accurate stock information, an item may occasionally become unavailable after an order has been submitted.

If this occurs, we will contact the customer and explain the available options.

Depending on the circumstances, available solutions may include:

• Allowing the customer to wait until the product becomes available again.

• Offering an alternative product, subject to the customer's agreement.

• Cancelling the unavailable item and issuing the applicable refund.

We will not substitute a purchased product with a materially different item without obtaining the customer's approval.

Any refund owed for a cancelled item will be processed within 5–10 business days following cancellation.

12. Product Care, Handling, and Appropriate Use

Selvynne offers a variety of pet supplies and accessories intended for different everyday applications.

Customers should use each product according to its stated purpose and follow any instructions, warnings, or recommendations provided with the merchandise.

Depending on the product, appropriate handling and maintenance may involve:

• Following the supplied assembly and installation instructions.

• Observing recommended pet size, age, and usage guidelines.

• Supervising pets when introducing unfamiliar toys or accessories, where appropriate.

• Cleaning products using methods suitable for their materials.

• Avoiding improper handling or excessive force that could damage product components.

• Storing pet supplies in suitable environmental conditions.

• Following any manufacturer-provided safety precautions and compatibility requirements.

Improper handling, unsuitable cleaning methods, misuse, or damage occurring after delivery may affect eligibility for voluntary returns.

However, these circumstances do not automatically remove a customer's rights concerning defects that existed when the product was delivered.

If a pet product appears damaged, unstable, defective, or potentially unsafe, discontinue its use and contact our customer service team for assistance.

Customers should also regularly inspect products for visible wear or damage and replace items when their condition may present a risk to pets.

13. Customer Responsibilities

To help maintain an accurate and efficient purchasing process, customers are expected to:

• Review product descriptions, specifications, and usage information before purchasing.

• Consider their pet's size, age, and individual requirements when selecting products.

• Choose the correct product variations and quantities.

• Provide complete and accurate checkout information.

• Verify the delivery address and contact details.

• Review available shipping options, charges, and the final purchase amount.

• Retain order confirmations and relevant transaction records.

• Follow applicable product instructions and safety recommendations.

• Contact customer support promptly when an order-related issue arises.

These responsibilities do not transfer all delivery risks to customers or restrict their rights regarding products that are defective, missing, incorrectly supplied, or materially inconsistent with their published descriptions.

Nothing in this section limits any mandatory consumer protections available under applicable law.

14. Payment Inquiries and Transaction Disputes

If you believe that a payment associated with your purchase was processed incorrectly, charged more than once, or completed without your authorization, please contact Selvynne as soon as possible.

To help us investigate the matter, please provide relevant transaction information, which may include:

• Your order number.

• The transaction date.

• The amount charged.

• A brief explanation of the payment concern.

Our customer service team will review the available order and payment records and provide assistance within the scope of our responsibilities.

Customers may also contact their bank, card issuer, or payment service provider to understand the available transaction dispute procedures.

Contacting Selvynne does not require customers to waive any payment dispute rights or remedies available under applicable law.

For security reasons, please do not send complete payment card numbers, passwords, CVV codes, or payment authentication credentials through ordinary customer support communications.

15. Website Content, Pricing Errors, and Policy Updates

We make reasonable efforts to keep product listings, pricing information, inventory records, and purchasing conditions accurate and up to date.

Nevertheless, occasional administrative, technical, or content-related errors may occur.

Selvynne reserves the right to review and correct inaccurate information relating to:

• Product descriptions and specifications.

• Listed prices and promotional offers.

• Product availability and inventory details.

• Product photographs and website content.

• Checkout information and purchasing conditions.

If a material error affects an order that has already been submitted, we will explain the circumstances and communicate the available options to the customer.

Depending on the situation, these options may include proceeding with corrected information following the customer's agreement or cancelling the affected order and issuing the applicable refund.

Customers will not be required to accept a materially different product or an increased purchase price without their agreement.

Any resulting cancellation or refund will be handled in accordance with these Terms, our published store policies, and applicable legal requirements.

We may also revise these Terms periodically to reflect changes in our business operations, website services, or applicable legal obligations.

Where updates are made, the revised version will be published on our website with the applicable effective date.

16. Company Information and Customer Assistance

Selvynne welcomes questions regarding product specifications, pet supplies, order processing, payment arrangements, delivery services, returns, refunds, and other purchasing matters.

Our official business and customer support information is provided below.

Brand Name:
Selvynne

Operating Company:
Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd.

Business Address:
Southwest Area, 3rd Floor, No. 2123 Pudong Avenue, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.

Customer Support Email:
service@selvynne.com

Contact Telephone:
+86 21 50833588

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time:
1–2 business days

For assistance with an existing purchase, please include your order number and the email address used during checkout.

Providing these details will help our customer service team locate the relevant transaction and respond more efficiently.

Business Address and Product Returns

The business address listed above is provided for company identification and business correspondence.

It is not automatically designated as an authorized merchandise return facility.

Customers who need to return purchased products should contact our support team to obtain the approved return address and relevant shipping instructions before sending any merchandise.

For questions regarding these Terms of Purchase or assistance with an existing order, please contact:

service@selvynne.com

Thank you for choosing Selvynne. We appreciate your business and look forward to supporting your pet-related shopping needs.