Shipping Policy

Effective Date: October 2026

Welcome to Selvynne.

Selvynne is an online store operated by Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd., offering a range of pet supplies, animal accessories, and practical products for everyday pet care.

This Shipping Policy explains how we prepare customer orders, arrange transportation, calculate delivery charges, provide shipment tracking, and handle delivery-related questions.

If you need assistance with an existing purchase, please email service@selvynne.com and include your order number and the email address used during checkout.

1. Order Preparation and Processing

At Selvynne, we aim to prepare customer purchases carefully and coordinate dispatch within the expected processing period.

After successful payment confirmation, orders are generally prepared for shipment within 1–3 business days.

During this stage, our fulfillment team may carry out the following activities:

• Review order information and confirm payment status.

• Check the availability of selected pet supplies and accessories.

• Prepare and package the purchased merchandise.

• Coordinate delivery arrangements with logistics partners.

• Complete the necessary dispatch procedures.

Please note that preparing an order and transporting a dispatched package are two separate stages.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

During major promotional periods, public holidays, or unusually busy shopping periods, additional preparation time may occasionally be required.

If an unexpected issue significantly affects the preparation of your order, we will make reasonable efforts to contact you using the information supplied during checkout.

2. Shipping Services and Delivery Fees

Selvynne provides several shipping options for eligible orders delivered within the United States.

Shipping charges are determined by the selected delivery service and the merchandise subtotal remaining after applicable promotional discounts.

Shipping Method	Shipping Fee	Order Eligibility	Estimated Transit
Standard Shipping	$3.99 USD	Discounted merchandise subtotal of $0.00–$39.96	7–15 business days
Free Standard Shipping	FREE	Discounted merchandise subtotal of $39.97 or more	7–15 business days
Express Delivery	$6.99 USD	Selected eligible orders and destinations	7–10 business days

All estimated transportation periods begin after the order has been dispatched.

Free Standard Shipping Eligibility

Customers qualify for free standard shipping when the merchandise subtotal reaches $39.97 USD or more after applicable discounts.

The qualifying merchandise amount excludes shipping fees and applicable taxes.

For example, if a promotional discount reduces the merchandise subtotal below $39.97, the regular standard delivery charge of $3.99 will apply.

Free shipping applies exclusively to the standard delivery service and does not include complimentary Express Delivery.

Express Shipping Availability

Express Delivery may be offered for selected purchases and eligible delivery destinations.

The available shipping methods and corresponding fees will be displayed during checkout.

Please review your selected delivery option before confirming payment.

If the shipping information presented during checkout appears inconsistent with this policy, we recommend contacting our support team before completing your purchase.

Shipping charges and promotional arrangements may be revised periodically. Such future adjustments will not automatically change shipping fees already confirmed for completed orders.

3. Estimated Shipping and Delivery Timeframes

For eligible shipments within the United States, the usual estimated timeframes are:

• Order Processing: 1–3 business days.

• Standard Shipping: 7–15 business days after dispatch.

• Free Standard Shipping: 7–15 business days after dispatch.

• Express Delivery: 7–10 business days after dispatch, where available.

Please remember that the order preparation period must be added to the estimated transportation time.

Selecting Express Delivery does not automatically shorten the standard order preparation period unless a different arrangement has been expressly confirmed.

Circumstances That May Affect Delivery

Although we work with shipping and logistics partners to support timely deliveries, actual arrival times may be influenced by:

• Carrier operating schedules and transportation arrangements.

• Severe weather conditions or natural disasters.

• Public holidays and seasonal shipping demand.

• Customs inspections or clearance procedures, where applicable.

• Restrictions affecting particular delivery destinations.

• Unexpected transportation or logistics interruptions.

All delivery estimates are provided for general planning purposes and should not be treated as guaranteed arrival dates.

For purchases needed by a specific date, we recommend allowing sufficient time for both order preparation and transportation.

The shipping rates and estimated timeframes described in this section apply to eligible United States shipments. Where delivery to another country or region is supported, please review the information available during checkout or contact our customer service team before ordering.

4. Order Fulfillment and Dispatch Locations

To coordinate the preparation and delivery of pet supplies and related merchandise, Selvynne may work with fulfillment centers, warehouse facilities, shipping carriers, and independent logistics providers.

The actual dispatch location may depend on several factors, including:

• Product availability and warehouse inventory.

• The type and quantity of products purchased.

• The customer's delivery destination.

• Applicable fulfillment and transportation arrangements.

Unless a particular shipping origin has been expressly confirmed for an order, dispatch from a specific warehouse cannot be guaranteed.

If an order includes several products, the items may occasionally be prepared at different fulfillment facilities.

In these situations, products may be sent in separate parcels and delivered on different dates.

5. Shipment Confirmation and Tracking Information

After an order has been dispatched and tracking information becomes available, Selvynne will generally send a shipping confirmation email.

Depending on the shipping service and carrier, this notification may contain:

• The shipment tracking number.

• The name of the transportation carrier.

• A tracking link or available delivery status information.

Customers can use these details to follow the transportation progress of their purchases.

Tracking Information Updates

Tracking details may not become visible immediately after dispatch.

In some cases, the carrier may require several business days to register the parcel and publish its first tracking update.

A temporary lack of tracking activity does not necessarily mean that the package has not been shipped.

If you cannot locate your shipping confirmation email, please check your spam, junk, and promotions folders.

For further assistance, contact service@selvynne.com and provide your order number and checkout email address.

6. Shipping Delays and Delivery Exceptions

We understand that receiving pet supplies and accessories within the expected period is important, particularly when customers are purchasing products for their pets' everyday needs.

Occasionally, tracking information may remain unchanged while a package is being transferred between logistics facilities, waiting for carrier processing, or undergoing customs clearance where applicable.

Please contact our customer service team if:

• Your shipment has exceeded the estimated delivery period.

• Tracking information has remained unchanged for an unusually long time.

• The shipping carrier reports an unsuccessful delivery or other exception.

• You receive information suggesting that your package may be missing.

When contacting us, please provide your order number, available tracking number, and a brief description of the issue.

Our support team will review the available shipment records and communicate with the relevant carrier or fulfillment partner when necessary.

After reviewing the circumstances, we will explain the available options and appropriate next steps.

A delayed tracking update does not automatically mean that a package has been lost. However, a delivery delay does not remove our responsibility to reasonably investigate and address reported shipping concerns.

7. Missing, Lost, or Undelivered Packages

If you believe your purchase has been lost during transportation, please notify Selvynne at service@selvynne.com as soon as reasonably possible.

To investigate the matter, we may:

• Review the original order dispatch information.

• Examine the available shipment tracking history.

• Contact the relevant delivery carrier.

• Request additional delivery records or confirmation where appropriate.

When a shipment is confirmed lost, or another qualifying delivery issue has been established, we will determine an appropriate solution based on the circumstances and applicable legal requirements.

Possible resolutions may include arranging a replacement shipment or issuing a refund.

Refund Processing for Qualifying Delivery Problems

If a refund is approved without requiring the customer to return merchandise, the applicable amount will be issued to the original payment method within 5–10 business days following approval.

The time needed for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Package Marked as Delivered but Not Received

If the tracking system shows that your package has been delivered but you cannot locate it, we recommend checking the following locations first:

• The delivery address specified during checkout.

• Secure locations where the carrier may have left the parcel.

• Household members or other authorized recipients who may have accepted delivery.

• Building reception desks, mailrooms, or designated parcel collection areas.

• Any available delivery notifications or proof-of-delivery photographs.

If the package remains missing after these checks, please contact us with your order number and tracking information.

Our customer service team will review the available delivery records and coordinate with the shipping provider where appropriate.

A tracking status marked as "Delivered" does not automatically prevent further investigation or customer assistance when a parcel cannot be located.

8. Shipping Address Accuracy and Changes

Customers are responsible for entering complete and accurate delivery information during checkout.

Before submitting an order, please make sure the shipping details include:

• The recipient's full name.

• Street name and building number.

• Apartment, suite, or unit number, where applicable.

• City, state or region, and postal code.

• Contact information required by the delivery carrier.

Requesting an Address Correction

If you notice an error in your delivery address after submitting an order, please contact us immediately.

Email: service@selvynne.com

Include your order number and the corrected delivery information.

We will make reasonable efforts to update the address before order fulfillment begins.

However, changes cannot be guaranteed after the merchandise has entered packaging, dispatch, or carrier handover.

Delivery Problems Caused by Incorrect Information

If incomplete or incorrect information supplied during checkout prevents successful delivery, our team will review the available options.

Additional transportation or reshipping charges may apply when a customer requests a new shipment because of an address error originally provided by the customer.

Any applicable charges will be explained before a replacement shipment is arranged.

If a delivery problem results from a confirmed error on the part of Selvynne, we will provide an appropriate correction or resolution without charging the customer additional costs to remedy that confirmed error.

9. Unsuccessful Delivery Attempts and Returned Shipments

There may be occasions when a carrier cannot complete a delivery attempt.

This may happen when:

• The delivery address is incomplete or incorrect.

• The permitted number of delivery attempts has been exceeded.

• The recipient refuses the parcel.

• A package is not collected from a designated collection point within the carrier's required period.

If your shipment is marked as undeliverable or is being returned to the sender, please contact our customer service team.

We will review the tracking information and investigate the reason for the unsuccessful delivery.

Depending on the circumstances, possible solutions may include:

• Correcting the delivery information.

• Arranging another shipment.

• Reviewing the order for refund eligibility.

If reshipping expenses or refund deductions are applicable, we will explain the relevant details before confirming an arrangement, subject to applicable consumer protection requirements.

An unsuccessful delivery attempt does not automatically eliminate a customer's right to request assistance or an applicable refund.

10. International Shipping, Customs, and Import Charges

Where international delivery is supported, shipments may be subject to customs inspections, import duties, customs clearance fees, value-added tax (VAT), or other charges imposed by the relevant authorities.

Unless such costs are expressly included in the purchase price or disclosed during checkout, these expenses are separate from the shipping fees collected by Selvynne.

Customers should review destination-specific information before submitting an international order.

If you are uncertain about applicable customs duties or import-related charges, please contact our customer support team before completing your purchase.

Customs inspections and border clearance procedures may also affect the estimated transportation period.

If a shipment encounters a customs-related issue, our support team can review the available information and provide assistance within our responsibilities.

11. Orders Shipped in Multiple Parcels

Some Selvynne purchases may be divided into separate shipments because of inventory availability, fulfillment arrangements, or the locations of participating warehouses.

For orders containing multiple pet supplies or accessories, customers should be aware that:

• Different products may arrive on different dates.

• Individual parcels may have separate tracking numbers.

• Shipment updates may not appear at the same time for every package.

• Receiving one parcel does not necessarily mean that all products in the order have been delivered.

If you are uncertain whether the remaining products are being shipped separately, please contact our customer service team.

You should also notify us if an outstanding parcel has exceeded its estimated delivery period.

Missing Products from a Shipment

If a package appears to be missing an item that should have been included, please provide:

• Your order number.

• The name of the missing product.

• Relevant photographs of the received package and its contents, where appropriate.

Our team will review the fulfillment information and investigate the issue.

If a fulfillment error is confirmed, we will provide an appropriate resolution without additional cost to the customer.

12. Damaged, Defective, or Incorrect Products

Selvynne takes reasonable care when preparing pet supplies and accessories for dispatch.

Nevertheless, if an order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer service team as soon as reasonably possible.

Email: service@selvynne.com

To help us assess the situation, please provide:

• Your order number.

• A clear explanation of the problem.

• Relevant photographs or videos showing the affected product, packaging, or components, where appropriate.

After reviewing the available information and confirming a qualifying issue, we will provide an appropriate solution.

Depending on the circumstances, this may include:

• Arranging a replacement.

• Issuing an applicable refund.

• Organizing an authorized return.

Customers will not be required to pay additional costs to resolve a confirmed product or fulfillment issue of this kind.

If a physical return is necessary, please contact customer support before purchasing return postage so that we can provide the correct instructions.

Additional information about product returns and refunds is available in our Return & Refund Policy.

Nothing in this Shipping Policy is intended to restrict or exclude consumer rights that cannot legally be waived.

13. Business Information and Customer Support

For questions concerning delivery arrangements, shipping charges, estimated arrival times, tracking information, or other order-related matters, please contact Selvynne through the official channels below.

Brand Name:
Selvynne

Operating Company:
Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd.

Business Address:
Southwest Area, 3rd Floor, No. 2123 Pudong Avenue, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.

Customer Support Email:
service@selvynne.com

Contact Phone:
+86 21 50833588

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Email Response Time:
1–2 business days

When requesting assistance with an existing purchase, please include your order number and the email address associated with the order.

This information helps our support team locate the relevant transaction and provide more efficient assistance.

Important Information About Return Addresses

The business address listed above is provided for company identification and business correspondence purposes.

It should not be treated as an authorized merchandise return destination unless our customer service team has specifically confirmed otherwise.

Customers wishing to return an item should contact service@selvynne.com first to obtain the appropriate return authorization and shipping instructions.