Terms of Service

Effective Date: October 2026

Welcome to Selvynne.

These Terms of Service explain the conditions governing access to and use of the Selvynne online store, including its product listings, browsing functions, shopping features, checkout facilities, website materials, and related services (collectively, the "Site").

The Site is operated by Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd. under the Selvynne brand.

Selvynne offers a selection of pet supplies, animal care accessories, pet toys, feeding products, and other practical items intended to support everyday pet ownership and household needs.

These Terms apply to all visitors and customers who access the Site, browse its content, communicate with our support team, purchase products, or use any other services made available through our online store.

Certain activities may also be subject to additional policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

By continuing to access or use the Site, you acknowledge that you have had the opportunity to review these Terms. If you disagree with any applicable conditions, you should discontinue using the Site.

1. Customer Information and Accuracy

When visiting Selvynne or completing a purchase, customers are expected to submit information that is truthful, accurate, complete, and current.

Depending on the service requested or the nature of an order, the information provided may include:

  • Full name.

  • Contact email address and telephone number.

  • Billing information.

  • Delivery and shipping address.

  • Payment and transaction details.

  • Other information reasonably necessary to process an order or respond to a customer request.

Customers are responsible for reviewing the details entered during checkout and ensuring that all information is correct before submitting an order.

Incomplete or incorrect information may result in payment verification difficulties, order processing issues, delivery interruptions, or delays in customer communications.

To the extent allowed by applicable law, Selvynne shall not be responsible for avoidable problems directly caused by inaccurate or incomplete details supplied by customers, including preventable delivery complications.

Nothing in this section limits any legal obligations or consumer rights that cannot lawfully be excluded.

2. Personal Information and Privacy

Protecting customer information is an important part of operating our online store.

Selvynne handles personal information in connection with website visits, product browsing, customer inquiries, and purchases made through the Site.

Information may be collected or processed when customers:

  • Visit or interact with our online store.

  • Browse or purchase pet supplies and related accessories.

  • Contact our customer service team.

  • Submit product comments, ratings, or feedback.

  • Use checkout facilities or other available website functions.

Our Privacy Policy provides further information about the types of personal information we collect, how such information may be used and processed, the circumstances in which it may be shared, and the measures taken to protect it.

Personal information is handled in accordance with our published Privacy Policy and applicable data protection requirements.

We encourage all visitors and customers to review that policy before using the Site so they can understand the relevant information-handling practices and available privacy rights.

3. Website Content, Intellectual Property, and Permitted Use

The Selvynne website contains content and materials that are protected by intellectual property laws or other applicable legal protections.

Website materials may include:

  • Photographs and product images of pet supplies and accessories.

  • Brand identifiers, logos, and trademarks.

  • Product descriptions, specifications, and written materials.

  • Videos, illustrations, and other visual content.

  • Website layouts, graphics, and design elements.

  • Software, technical features, and digital resources.

These materials belong to, are licensed to, or are otherwise lawfully used by Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd. or the relevant intellectual property owners.

Permission to Access and Use the Site

Subject to compliance with these Terms, visitors are granted a limited, non-exclusive, revocable, and non-transferable right to access the Site for lawful personal browsing, informational purposes, and shopping activities.

Unless prior written authorization has been obtained or applicable law expressly permits it, visitors must not:

  • Reproduce, copy, redistribute, or commercially exploit protected website materials.

  • Republish product photographs, descriptions, or substantial portions of proprietary content without permission.

  • Copy or imitate significant aspects of the website's visual presentation, structure, or design.

  • Upload or introduce viruses, malicious software, harmful code, or other disruptive materials.

  • Use unauthorized bots, scraping tools, or automated systems to collect website content.

  • Attempt to enter restricted systems, private customer information, or protected website areas without authorization.

  • Interfere with the normal functioning of the Site, its servers, or connected networks.

  • Circumvent security mechanisms, technical restrictions, or access controls.

Selvynne reserves the right to introduce reasonable security measures to protect its website, customers, content, and technical systems.

Where misuse, unauthorized access, or other violations occur, we may restrict or suspend access to relevant website functions to the extent permitted by applicable law.

4. Customer Reviews, Feedback, and Submitted Content

Some areas of the Site may allow customers and visitors to share product reviews, written comments, photographs, suggestions, questions, or other user-generated materials.

By submitting content through our website, you confirm that:

  • Your submission is lawful and appropriate.

  • Information presented as factual is accurate to the best of your knowledge.

  • Your material does not infringe another person's intellectual property, privacy, or other legal rights.

  • Your submission is not deliberately deceptive or fraudulent.

  • You possess the necessary rights and permissions to share the material.

  • Your content does not contain unlawful, defamatory, threatening, abusive, or otherwise inappropriate material.

You must not impersonate another person or provide misleading information for fraudulent purposes.

Rights Relating to Submitted Content

To the extent permitted by applicable law, when you voluntarily submit content to Selvynne, you grant Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd. a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, display, and distribute that content for legitimate business purposes.

Permitted uses may include:

  • Displaying customer product feedback.

  • Presenting customer experiences and submitted product photographs.

  • Responding to questions and customer inquiries.

  • Improving product descriptions and website information.

  • Promoting relevant products and services.

You retain responsibility for the content you provide and must ensure that its submission and use comply with applicable laws and third-party rights.

5. Third-Party Services and External Platforms

Our online store may rely on external service providers and third-party technologies to support website functionality and customer transactions.

Such services may include:

  • Payment gateways and transaction processors.

  • Shipping companies and delivery carriers.

  • Parcel tracking platforms.

  • Ecommerce applications and website integrations.

  • Customer communication and support systems.

  • External websites and informational services.

These providers may operate independently of Selvynne and may have their own contractual conditions, privacy notices, and operating policies.

We do not control every aspect of third-party services and therefore cannot guarantee their continuous availability, accuracy, security, privacy practices, or operational performance.

Before providing personal information or using an external service, customers should review the relevant provider's terms and privacy information.

Nothing in this section removes any legal responsibility that cannot lawfully be excluded.

6. Website Availability, Product Information, and Warranty Disclaimer

We make reasonable efforts to maintain an accessible and functional online shopping environment.

Nevertheless, technical systems and digital services may occasionally encounter interruptions, maintenance periods, processing delays, security issues, or other operational difficulties.

To the maximum extent permitted by applicable law, the Site and its associated digital services are provided on an "as is" and "as available" basis.

We do not guarantee that every website function will remain continuously available or that access will always be free from technical errors.

Product Descriptions and Specifications

Selvynne makes reasonable efforts to present product information accurately, including details about pet supplies, toys, feeding accessories, animal care products, and other merchandise offered through the store.

Some product characteristics may differ slightly because of:

  • Normal manufacturing variations.

  • Differences in material composition or surface characteristics.

  • Product revisions or packaging updates.

  • Photography, lighting, and image reproduction conditions.

  • Variations between electronic screens and display settings.

Customers should carefully review the relevant product listing before purchasing, including available information about:

  • Product dimensions and measurements.

  • Materials and construction.

  • Colors, styles, and available variations.

  • Intended applications and usage instructions.

  • Recommended pet sizes or other suitability information, where provided.

  • Assembly, cleaning, and maintenance requirements.

  • Relevant product warnings and limitations.

Minor differences in appearance do not justify supplying merchandise that is materially inconsistent with its published description.

Except where expressly stated or required by applicable law, no additional warranties or representations are made beyond those that cannot legally be excluded.

Nothing in these Terms is intended to remove, reduce, or restrict mandatory consumer rights, statutory guarantees, or other legal protections.

7. Limitations of Liability

To the fullest extent permitted by applicable law, Selvynne and Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd. shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from or connected with:

  • Website errors, temporary service interruptions, technical failures, or restricted availability.

  • The purchase, handling, storage, maintenance, installation, or use of pet supplies and related merchandise purchased through the Site.

  • Unauthorized access to, modification of, loss of, or damage to information or electronic data.

  • Service interruptions involving payment processors, shipping carriers, communication networks, external platforms, or other independent providers.

  • Events or circumstances outside our reasonable control.

These limitations apply only to the extent permitted under applicable law.

Nothing in this section excludes or restricts liability where doing so would be unlawful, including liability that cannot legally be limited or excluded.

Where legally permitted, claims relating to the Site, its services, or products purchased through Selvynne should be brought within one (1) year from the date the relevant claim arises, unless a longer period is required by law or such a limitation is prohibited.

This provision does not override any mandatory consumer protection rights or applicable statutory remedies.

8. Indemnification

To the extent allowed by applicable law, customers agree to indemnify and hold harmless Shanghai Yuanxi Zhisuo Intelligent Technology Co., Ltd. against reasonable claims, liabilities, damages, losses, expenses, and associated costs arising directly from:

  • A customer's breach of these Terms of Service.

  • Unlawful or unauthorized activities involving the Site.

  • Infringement of another person's intellectual property or other legally protected rights.

  • Improper or unauthorized use of website services or purchased merchandise.

This provision applies only where legally enforceable.

It does not require customers to waive consumer protections, statutory rights, or other legal safeguards that cannot lawfully be surrendered.

9. Electronic Communications and Customer Notices

When using Selvynne's website or communicating with our customer service team, customers may receive information and notices electronically.

Electronic communications may include:

  • Order acknowledgments and purchase confirmations.

  • Payment notifications and transaction updates.

  • Shipping confirmations and parcel tracking details.

  • Delivery progress notifications.

  • Customer service responses.

  • Updates to store policies and website conditions.

  • Other notices relating to orders, purchases, or the operation of the Site.

Where permitted by applicable law, electronic communications may satisfy legal requirements for written notices or communications.

Customers are responsible for providing a valid email address and ensuring that messages relating to their purchases can be received.

If your email address or other contact information changes, we recommend updating the relevant details where possible to avoid missing important order notifications or service communications.

10. Intellectual Property Rights Complaints

Selvynne respects the intellectual property rights of individuals, businesses, content creators, and other rights holders.

If you believe that any material appearing on our website infringes your copyright, trademark, or another legally protected intellectual property right, you may contact our customer support team to submit a complaint.

For us to review your concern, please provide relevant details, which may include:

  • Your physical or electronic signature.

  • Identification of the intellectual property right involved.

  • The website page or URL where the disputed material appears.

  • Your name and appropriate contact details.

  • A valid email address and telephone number.

  • A description of the material concerned and the reasons you believe its use is unauthorized.

Additional information may be requested if reasonably necessary to evaluate the complaint.

Following review, we may take appropriate action in accordance with applicable legal requirements.

Intellectual Property Contact:
service@selvynne.com

11. Circumstances Beyond Our Reasonable Control

Certain unexpected events may affect normal website operations, order processing, fulfillment arrangements, or the provision of related services.

To the extent permitted by applicable law, Selvynne shall not be responsible for delays, interruptions, or failures directly caused by circumstances that are reasonably beyond our control.

Such circumstances may include:

  • Natural disasters and extreme weather conditions.

  • Public health emergencies.

  • Governmental orders, regulations, or restrictions.

  • Labor disputes and industrial interruptions.

  • Transportation or logistics disruptions.

  • Shipping carrier delays or service interruptions.

  • Supply chain shortages and fulfillment difficulties.

  • Internet, telecommunications, or essential infrastructure failures.

  • Other unforeseen events that could not reasonably have been prevented or controlled.

If an event of this nature affects an order or website service, we will make reasonable efforts to communicate relevant updates and provide appropriate assistance.

Any obligations or customer rights that remain enforceable under applicable law will continue to apply.

12. Product Ownership and Delivery Responsibility

Ownership of merchandise purchased through Selvynne, together with responsibility for loss or damage during transportation, will be determined in accordance with applicable law and the relevant shipping arrangements.

The applicable responsibilities may depend on factors such as the selected delivery method, carrier arrangements, delivery status, and mandatory consumer protection requirements.

Nothing in this section is intended to override legal responsibilities or customer rights that cannot lawfully be excluded.

If a package arrives damaged, is significantly delayed, or cannot be located, customers should contact our customer support team for assistance.

Reports concerning damaged merchandise, missing packages, or delivery problems will be reviewed under our Shipping Policy, Return & Refund Policy, and applicable legal requirements.

13. Governing Law and Dispute Resolution

These Terms of Service and any transactions conducted through the Selvynne website shall be interpreted and applied in accordance with the laws applicable to the relevant circumstances, subject to any mandatory consumer protection legislation governing the customer or transaction.

If a disagreement arises in connection with the use of our website, the interpretation of these Terms, or a purchase made through Selvynne, the parties are encouraged to communicate in good faith and make reasonable efforts to resolve the matter directly.

Where an informal resolution cannot be reached, either party may pursue available legal remedies through a court or other competent authority with appropriate jurisdiction, as permitted by applicable law.

The determination of jurisdiction shall take into account any mandatory legal provisions and consumer rights that apply to the particular dispute.

Nothing in this section shall:

  • Restrict a customer's right to seek remedies available under applicable consumer protection laws.

  • Prevent customers from bringing claims before a court where such rights are granted by mandatory legislation.

  • Exclude or limit any legal responsibility that cannot lawfully be excluded or restricted.

  • Require customers to waive statutory rights or protections as a condition of using our website or purchasing our products.

Any dispute arising under these Terms shall be handled subject to applicable legal requirements and the rights and remedies available to the parties under relevant law.